However, AWS Support customers had to switch applications from Slack to the AWS Support Center console to access and engage with AWS Support, moving them away from critical operation channels where essential group communications take place. AWS Chatbot processes AWS service notifications from Amazon Simple Notification Service (Amazon SNS) and forwards them to your Slack channel or Amazon Chime chat rooms so teams can analyze and act on them immediately, regardless of location. DevOps engineers have increasingly moved their monitoring, system management, continuous integration (CI), and continuous delivery (CD) workflows to chat applications in order to streamline activities in a single place and enable better collaboration within organizations.įor example, AWS Chatbot enables ChatOps for AWS to monitor and respond to operational events. ChatOps speeds up software development and operations by enabling DevOps teams to use chat clients and chatbots to communicate and run tasks.
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